William E. Knight (President) is Assistant Provost for Institutional Effectiveness and an adjunct faculty member at Ball State University. He leads and teaches in Ball State’s institutional research certificate program. His professional and scholarly interests include the impact of college on students and leadership and effectiveness within the field of institutional effectiveness. He has authored or co-authored dozens of peer-reviewed and invited publications, including Leadership and Management in Institutional Research: Enhancing Personal and Professional Effectiveness and has offered more than 100 peer-reviewed and invited conference presentations, workshops, and keynote addresses.
Bill serves as a Peer Evaluator, Team Chair, and member of the Accreditation Review Council for the North Central Association Higher Learning Commission. He was previously an institutional researcher and faculty member at Bowling Green State University and Georgia Southern University and an institutional researcher at Kent State University and has served as a visiting scholar at Shandong University (China) and the University of Michigan. He is past president, past forum chair, and a past member of the Board of Directors of the Association for Institutional Research and is the recipient of several AIR awards including the 2013 Outstanding Service Award.
Sarah D. Carrigan (Treasurer) has been working in higher education administration for more than 26 years with roles and responsibilities in institutional research, planning, assessment, institutional effectiveness, and student affairs. She has been the Director of Institutional Research at The University of North Carolina at Greensboro since 2004. Previous professional experience includes institutional research at Auburn University-Montgomery and Auburn University main campus (AL), academic assessment for a private college consortium housed at the University of Kentucky, and residence life director at Midway College (KY). Sarah earned her Ph.D. in Higher Education from the University of Kentucky, M.S. in College Student Personnel from Indiana State University, and B.A. in psychology from DePauw University.
Sarah’s areas of expertise include enrollment planning and projections, program review, academic assessment, retention, and institutional effectiveness. She has published in New Directions for Institutional Research and regularly presents research findings at state, regional, and national professional forums. Sarah is a trained Institutional Effectiveness Evaluator for the Southern Association of Colleges and Schools Commission on Colleges, and is currently serving on the AIR Forum Publications Editorial Advisory Committee and the SCUP Professional Development Committee.
Jan W. Lyddon (Secretary) has directed institutional research and planning offices at both public and private universities and at community colleges in Michigan, Ohio, and Texas. She also served as a researcher at the state level in higher education in two different states. She has led campus wide strategic planning efforts and been a team leader for institution-wide continuous quality improvement efforts. Jan frequently presents workshops and consults on the development and use of balanced scorecards and dashboards as tools for leadership to achieve effective strategy execution. She also serves as an independent evaluator on various projects.
Jan serves as a Data Coach for Achieving the Dream (ATD), a national initiative to improve student success in community colleges, a role she has held since ATD’s inception in 2004. She also is affiliated with the Collaborative Brain Trust and has worked with teams to identify and recommend improvements in community college operations. She has been a national IPEDS trainer, and remains active with the Association for Institutional Research (AIR).
Jan has taught undergraduate and graduate courses on organizational communication and analysis, nonprofit budget development, and public administration. She earned her B.S. from Iowa State University, M.A. from Michigan State University, M.P.A. from Western Michigan University, and Ph.D. from the University of Michigan.
Brian J. Bartolini is Associate Vice President for Academic Affairs/Chief Institutional Effectiveness Officer at Providence College. With more than 20 years of experience in higher education and 16 at Providence, he is responsible for leading the campus-wide assessment program, regional and specialized accreditation efforts, and Academic Affairs’ continuous improvement program (program review). He also provides leadership and support in the areas of campus strategic planning; academic and enrollment policy and support; teaching excellence and student engagement in learning; sponsored research and programs; and institutional research.
Brian has authored several articles for publication in academic journals and has been a frequent presenter at regional conferences. He is a member of the Association for Institutional Research (AIR), the Northeast Association for Institutional Research (NEAIR), and the Society for College and University Planning (SCUP). He is a fellow at the Center for Research and Education at Johnson & Wales University and an accreditation team evaluator for the New England Association of Schools & Colleges (NEASC).
Brian earned his B.A. from the University of Notre Dame, M.Ed. from Springfield College, and Ed.D. in educational leadership from Johnson & Wales University. He is certified as a Tableau Software Professional and Consultant.
Dennis E. Glenn has served Point University’s (Georgia) as academic vice president for more than a decade and, since 2008, as Vice President for Institutional Effectiveness and Dean of Accreditation. He has over 35 years of experience in higher education, including more than 20 years as a primary institutional effectiveness and accreditation officer. He was a minister, professor, and college administrator in Oklahoma and Kansas before moving to Point University. He teaches one course each semester in education and pioneered a new-student course at Point in metacognition and learning.
He has extensive experience in institutional effectiveness and accreditation, including initial, quality enhancement, reaffirmation, and program launch activities at the institutional level, as well as peer review team service on behalf of the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). He serves SACSCOC actively.
Dennis earned a B.A. in Bible-Ministry from Manhattan Christian College, M.S. in Education from Kansas State University, Ed.S. in Educational Supervision from Eastern New Mexico University, and Ph.D. in Educational Administration from Kansas State University.
Soon Merz is Vice President for Effectiveness and Accountability at Austin Community College since 2004. She leads the strategic planning and institutional effectiveness operations of the college. Her background in higher education is broad and covers institutional research, outcomes assessment, and planning at community colleges (Oakland Community College), public and private universities (Kansas Medical Center), and the system level (Kansas Board of Regents, Massachusetts Board of Higher Education, Texas Higher Education Coordinating Board).
Very active professionally, she served as an IPEDS trainer for the Association for Institutional Research for 10 years and has held leadership positions for the Association for Institutional Research, the Texas Association for Institutional Research, the National Post-Secondary Education Cooperative, the National Community College Benchmarking Project, and the American Association of University Women.
Soon earned her M.P.A. from the University of Kansas, B.S. in General Business from the University of Central Texas, and A.S. in General Education from Central Texas College, graduating with honors for all degrees.
Christopher Shults is the Dean of Institutional Effectiveness and Strategic Planning at the Borough of Manhattan Community College. Christopher is responsible for oversight of all institutional effectiveness, planning, assessment, institutional research, analytics, and accreditation activities.
Previously, he served as the Executive Director for Planning and Institutional Effectiveness at Suffolk County Community College and the Acting Associate Provost for Academic Programs, Innovation, and Strategy, and the Assistant Provost for Institutional Effectiveness, Assessment, Research, and Strategic Planning at Mississippi Valley State University (MVSU). He earned his Ph.D. and M.A. degrees in Higher Education from the University of Michigan, and his B.S. in Psychology from Morgan State University.
Over his career, he has authored or co-authored more than one dozen books and journal articles, presented nationally on nearly 50 occasions, assisted in the development of a national leadership program for aspiring presidents, conducted professional development at multiple community colleges and for regional accrediting bodies, consulted for national agencies and associations, keynoted educational conferences, lectured in multiple universities, taught as an adjunct instructor, and worked with national leaders on an African-American Male initiative.
Cynthia Tweedell is skilled in assessment and accreditation issues. She is Assistant Vice President for Institutional Effectiveness at Ohio Christian University. Previously, she directed assessment and accreditation for the College of Adult and Professional Studies at Indiana Wesleyan University. As Executive Director of the Center for Research in Adult Learning, Cynthia consulted and collaborated with institutions to improve their online and multi-site programs. She has served the Higher Learning Commission as a Peer Reviewer, Team Chair, and member of the Accreditation Review Council for over 15 institutions.
As Vice President for Institutional Effectiveness and Planning for Mid-Continent University, she assured quality of programs and services as well as overseeing compliance and accreditation. Cynthia is a frequent presenter on issues of retention and innovative modes of delivery. She has co-authored two sociology textbooks, and Systems of Excellence in Adult Education (all with Triangle Publishing). Cynthia holds masters degrees from University of North Carolina-Greensboro and University of Chicago. She holds a Ph.D. from Walden University.